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Vivint Testimonials
Find out more about why our customers, the industry and the media love Vivint Smart Home systems and products
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Online reviews from our customers
Jennifer Little
17:14 01 Sep 23
My technician was excellent. He did a great job explaining everything. He was quick, tidy, and punctual. The equipment is easy to use and looks very modern. Highly recommend. Great price for the services as well.
Jacki Kilgore
17:19 24 Jul 23
Good experience with installation. Very punctual and communicative throughout the installation and coordination of installation. And I’ve heard positive things about the functionality, looking forward to using the system.
Kelly Grayson
14:09 03 Jun 23
Technician was fast, professional, and knowledgeable. He clearly explained the steps of the process and made sure we could operate the system prior to him leaving the home.
Carl Walton-Stanley
03:15 09 May 23
The sales rep was great and knowledgeable. I loved his personality. The install tech was professional, and worked quickly but I had to clean up after him and I have had 3 false alarms since using the system due to a problem with the system and my motion detector..
Nancee q
00:02 04 Apr 23
Great Service. My tech was amazing!
Candy Marie
21:06 18 Mar 23
Corey was Outstanding customer service!!! Very knowledgeable about the product and services.
Douglas Brown
19:14 31 Jan 23
Excellent service in every area! Great security system!
Troy Johnson
16:38 04 Sep 22
Super professional! These people know their business. The hardware is robust and state of the art. I audit security as part of my job so I knew what I was doing when I had them set my system up. It was completely customizable and they installed everything I wanted and nothing that I didn't. VERY easy to work with an no-nonsense. I cannot recommend enough.
Sheila Myers
21:02 01 Sep 22
I was going to get the installer to install the outside camera that I'm going to have to buy because I do not have a doorbell. I know some alarm businesses have doorbells where you don't have to have a doorbell connected to your house. I was given three different prices. When I talked with that supervisor she went to the Head supervisor to see if we could get the lowest price that they had gave me or have it waived and I was told that the head supervisor could not wave anything first time customer you really made me satisfied. I canceled my contract and asked to have my money refund. I went through three different people not counting the supervisor or the or the head manager as a first-time buyer. If I had to go through this kind of hassle being a new time customer on me what would I go by having their services!
Joey Jojo
16:38 01 Sep 22
Great customer support but mediocre product. I recently bought a house and the previous owners setup Vivint Smart Home all over the house which I had to take over the contract. The hardware itself is not bad but the panel/system is inconsistent. Sometimes it locks the doors and sometimes it doesn't. Sometimes I can lock a door from my phone app and sometimes I can't. If you do call support they do answer and the staff is pretty friendly so no complaint there but the actual product could use a lot of improvements. It's inconsistent and and could be optimized
Yolanda Ceasar
15:48 18 Aug 22
Hernando, was extremely friendly and courteous! This level of professionalism is much needed today! Hernando was instantaneous, explained everything to me, as well as walked me through the process of setting up my system!! Thank you Kindly!
Eduardo Camacho
15:34 04 Aug 22
Super fast with getting stuff installed as soon as you sign up. We did it in the evening and they had it installed that very night.
Javier Caballero
22:08 16 Jul 22
So far the system is working great. The customer service Hunter and Chris provided was amazing and they were so informative about any question we had. My family and I felt very well taken care of by both of them and they never tried too upsale any products and truly catered to our needs. They listened as I was voicing my concerns about safety and came up with the best package for us. We are very happy with the company as a whole and we HIGHLY recommend them to everyone. Thank you for keeping my family safe.
Arica Butler
18:15 30 Jun 22
I’ve used this system in a couple of different homes. They are easy and intuitive. The technicians are always respectful, courteous and professional.
Jasmine Brown
19:20 04 Jun 22
Great service! We are happy with the installation and ready to use our security system.
Jalen Oliver
20:06 09 Mar 22
The technician was very helpful & educated. Made everything simple!
Marvin Watts
18:05 12 Feb 22
JD the technician was very knowledgeable and thorough with the installation and explanations about how the system works. Happy with the system overall!
Robin Wainwright
15:29 21 Jan 22
The customer service was very professional. The first rep I spoke to was courteous and patient and answered all of my questions. The tech that did my installation was exceptional. He explained everything in great detail and then installed the equipment. Once the installation was completed he took the time to explain what was installed, walked me through how to use everything and did all the final paperwork. The young man that did the installation was very professional, punctual, courteous and patient. This was a very positive experience.
June King
15:05 11 Jan 22
Termaine was awesome and explained everything very well. Corey my tech was awesome, fast and efficient
Julie Enright
15:16 14 Dec 21
Manny Rascon explained everything about the smart home alarm, doorbell and many other features. They cleaned up after themselves and were very helpful and reassuring should we need anything else!
j b
21:21 05 Dec 21
Just installed but I had an issue after and the installer came to fix right away.
Roosevelt Roberts
18:04 15 Nov 21
Christian was very good at his job. Answered all of my questions and made the process extremely easy and fast. Highly recommend him for your installation.
Doug McKenzie
05:14 09 Nov 21
We had old equipment in the home we bought. Most of it was able to be assimilated by Vivint, whiche saved some cost, but also some patching. So far we have been very happy with the functionality of our hub and the ease of use of all the new features.
Ricky Joe Redd
17:34 26 Mar 21
They did a great job. And we love our Vivint Home Security System.
Deborah Hall
02:02 23 Mar 21
I really like the services with Vivint home security. The prices were much better then what the local builders for my home were offering. I recommend anybody to compare Vivint to their home security and see the pricing difference themselves. The products I have with Vivint are great.
Henry Carter
18:41 19 Mar 21
Installed the solar roof panels on the house. Did a great job and were very professional. Thank you
Katy Rogers
17:34 19 Mar 21
Absolutely love this company 😍 for service and willingness to go above and beyond. Transparency is key and they are on point. Clean work, efficient, knowledgeable.
Jaxon Fillmore
20:20 20 Feb 21
Best home security out there. You really can’t beat it! Amazing service, quality products, honest staff. You really won’t find a better company to protect your home!
Trenton Womack
23:58 12 Jan 21
Christopher Gutierrez in Lubbock, Texas was an outstanding face to your company. He showed genuine interest in my family and I’s dealings, and helped us get the security we deserve. Give that guy a raise.
John Cranston
13:19 10 Dec 20
Isaiah was amazing!!! He walked me through stuff on a call and we solved the problem in five minutes! He was very knowledgeable and saved a trip to my house. Highly recommended! Very friendly!
Mitchell Cooper
09:50 10 Dec 20
I was new to getting a home security system. There are a lot of different options out there and it can be overwhelming but once I reached out and asked a few questions the response from Juan was quick and the info was more than helpful. All I can say is thank you!! I will for sure be recommending Vivint Smart Home security to family and friends ..
K Derksen
22:10 19 Nov 20
The wall control panel (Hub) is a great feature - can access everything - easy to read and use. Same with the phone app - can see and control everything. Especially like the keypad door locks - which can be set to disarm the system when you arrive home and unlock the door to enter - unlock door and disarm system in one step. Very nice. Also like the battery back up and cellular connection (Nice when internet and/or electric is down).
Frank Zappa
16:01 14 Nov 20
Great service! Brian and Fernando were efficient and quick when it came to the installation. The gentleman who sold me the system was great too and got me the lowest possible price.
Kerry G
01:31 11 Nov 20
Vivint Smart Home Security has been a welcome addition to my home. It gives us a much more secure feeling both when we are home and when we are not at home. I'm only using the cameras and the alarm system but it is enough to give us a better sense of safety in our home.
Guadalupe Martin
05:34 07 Nov 20
Vivint Smart Home is a great company. Customer service is top notch. Jose was excellent calling me and letting me know when my technician would arrive. After experiencing a problem over the weekend where several technical problems were affecting my system, Alexander, my technician was able to assess the problem quickly and restore my home security system to normal. Again, excellent customer service on both sides.
Genny Samuel
12:01 02 Nov 20
I am not savvy with my phone, so I asked Fernando to help me and he did. He took the time to connect everything and even show me how to work the system. Since having the system installed, I have better peace of mind.
Lynne Cheney
17:50 25 Oct 20
Vivint has been the best. Angel came by my house and gave me an estimate and he was very personable and informative. Isaac installed my alarm and was awesome. Super nice guys and great company!
Janet Barney
15:55 25 Oct 20
Excellent experience with the Vivint Smart Home team - first they made the extra effort to come out to my place even though a little further than they would usually travel and then did a really great job given one of my home security cameras had wiring issues. I was ready to just tear it off the wall but they stayed patient and got the job done. Highly recommend.
Cathrine Carlsen
06:59 24 Oct 20
Vivint Smart Home has serviced camera systems in both my home security system as well as my business. They do a very professional work and the installers work hard, fast and clean. Carlos was very professional and knowledgeable! Thank you guys. 100% recommended!
Ella W. Stockton
00:32 23 Oct 20
Jacob has been so helpful and the rest of the staff is amazing. I highly recommend using this company!
William A. Young
20:40 22 Oct 20
The Vivint Smart Home team team is one of the most impressive contractors I have ever worked with. They are honest, reasonably priced, do really high quality work, and incredibly responsive. If you want high quality technology for your home security system, look no further than Vivint Smart Home
Susan Fegley
18:40 21 Oct 20
Vivint Smart Home was fantastic. Great customer service. Angel helped me customized my alarm system to my exact needs with great ease. Price is right. Service is great. My installer, Gabriel was polite and very proficient. He explained in depth and made sure that I understood everything. Thank you to everyone at Vivint Smart Home.
Alan Tucker
09:51 20 Oct 20
Great home security company. Installation was fast clean professional and worked perfectly! About a year after the installation one of my cameras malfunctions. I called and they sent Aaron to replace the camera the next day no questions asked. Just good customer service and I’m very happy with the work they do!
Tony Wilkerson
08:40 19 Oct 20
I had issues with my self installed security camera not getting enough power so I called Vivint Smart Home. Their technician Samuel replaced an old transformer and had it up and running within minutes. He also installed an additional cameras and a smart home app on my phone to control and monitor everything from anywhere. His work was extremely professional and he was very patient with barrage of questions. I also appreciated the next communications both to confirm the appointment and to let me know when they were in route. I would not hesitate to go back to Vivint Smart Home for any future installations.
Samira Johnson
06:04 19 Oct 20
We just had our home security system set up and could not be more happy or impressed so far with Vivint Smart Homes level of customer service, professionalism, and skill. We cannot thank Juan (for the initial assessment) and Isaac (for the actual installation) enough for their kindness, help, and advice in securing our new home. We wholeheartedly recommend their home security services to everyone.
Dessie Kain
06:23 18 Oct 20
Very reasonable rates. Excellent sales rep named Andrew who was professional on every level. Gabriel did the installation and he was very nice and professional, as well. Walked me through using the system. Fast install, too! Great system that is supported by a phone app! Highly recommend!
Jason Paris
10:14 17 Oct 20
Jacob and his team installed a new smart lock system for access control. Gave us a great deal on the system and complete maintenance package! The system has been working for several months flawlessly! Love the remote access and control features, because of our unique situation the Vivint Smart Home specialists had to custom configure our system. It has worked perfectly; I would hire them again in a heartbeat!
Richard A. Huertas
09:07 17 Oct 20
Vivint Smart Home has been our security company since we occupied our building four years ago. Their technician, Aaron, has been superb in the service he has given us. I recommend Vivint Smart Home as your alarm company.
Felix J. Smith
08:11 17 Oct 20
We received a GREAT price on our system! Brian was our installer and was knowledgeable and personable, which was nice. He walked us through the entire installation process and took time to answer my questions. I look forward to being able to use our system to protect our home.
Laurence E Palmer
04:33 12 Oct 20
I am incredibly happy with this company's high level of professionalism and customer service. I had two home security cameras and two doorbell installed by Isaiah. The final product looks great! I highly recommend this company.
Dewi Sarinah
14:38 11 Oct 20
Great service. Brandon arrived 15 minutes early and was out the door with everything working expeditiously. He also helped me set up my Smart Hub and confirmed I understand how to use it. Would use these guys again..
Milagroz Lopez
14:12 11 Oct 20
I had a new home security system installed today by Vivint Smart Home. The tech, Noah, did an excellent job. He was on time and efficient. I would recommend these people for anyone looking for a security system.
Dorotha Lozoya
13:57 11 Oct 20
Thank you for making such as awesome smart home security system. I love being able to control my home and address my security needs at my fingertips.
Keith D. Larsen
07:56 11 Oct 20
Samuel was nothing short of perfection. Kind, knowledgeable, professional, courteous, smart, with all the skills to get our smart home security needs met so that our system and it’s new components worked perfectly. He is an asset to your company in every possible way. If we need anything else we will be sure to contact Vivint Smart Home and request Samuel. Thank you for making this such an easy set up for us.
Kim J. Halverson
06:25 11 Oct 20
Exceptional service, quality and affordable. This team fixed the mess from the other company that installed inferior cameras and overall terrible home security system that never worked properly. I have gone through 3 companies that install security cameras and all ere over priced and always had issues. If you need a good company that does quality work call Vivint Smart home.
John C Flores
15:49 10 Oct 20
Manual was our technician and he was knowledgeable about the system he was installing. He gave us some pointers about using it and even made sure we knew how to use it before he left. It was a great experience.
Jose E. Barbee
12:42 10 Oct 20
It's been a few weeks and the alarm is working well. The sales and installation people I've worked with have all been friendly and helpful. The system is easy to use and I love the fact that I can monitor and turn on the alarm remotely with my phone
George V. Womble
10:34 05 Oct 20
I've been working with Carlos on my home security system and he's been very polite and helpful. It's been a pleasure.
Darryl A. Wright
14:31 04 Oct 20
The quality of customer service I received recently was unparalleled. After having difficulty arming my alarm system, I called in after hours and spoke with an on-call technician; I believe his name was Aaron. He was patient as I described my concern, and then walked me step-by through the process until the issue was resolved. The next day he even called to follow up with me just to be sure I was comfortable and not having any other issues. I can't stress enough how pleased I am with this elevated level of customer service. I will definitely relax now knowing that my home is secure . Thank you
Barbara A. Pepper
10:45 04 Oct 20
Great job overall. Efficiently and professionally installed our home security system in Beaumont TX. They also proactively identified and fixed (for free) an issue with another piece of hardware that was incorrectly installed (by a different company. Pleased to recommend Vivint Smart Home.
Charles M. Lewis
15:22 03 Oct 20
Fernando arrived on time for the installation and was ready to get started immediately. The entire installation took a few hours total. Fernando was friendly and energetic. I appreciate the wonderful service I received.
Michael L. Castaneda
13:32 03 Oct 20
I totally recommend Vivint Smart for home security system installation and service. My experience with them has been great. They gave me great customer service and did a great smart lock and camera installation at my home.
Jimmy C. Baker
03:12 03 Oct 20
Like the fact that their system are supported 24/7/365. My wife has had to call them a number of times for help as she had some questions regarding how our system worked. They have always been there for her and they've always been helpful.
Patches Jones
01:30 03 Oct 20
I received exceptional service during my installation. Thank you so much Perry for your service and professionalism !!
Albert M. Clarke
17:32 02 Oct 20
David was very helpful with our home security camera and doorbell installation. His tech named Isaiah was neat & clean. He made sure I understood the features of all our new product, and how to use everything on my new smart hub phone app.
Troy J. Allen
17:18 02 Oct 20
We just had a home security system installed this week and could not be happier with how the installation went start to finish. Gabriel was able to do the building check from the exterior, and his original quote over the phone was what the ending price was, and he never tried to up sell, to make an extra buck or two. The two home security installers Gabriel and Isaac arrived on time, worked patiently to solve an issue where the main panel was going to go due to our older house, and worked together in a professional and respectful manner while doing the installation.
Ashley D. Brown
16:58 02 Oct 20
Love the outdoor cam. It's helping to keep me, my family, and our property safe when we're at home and when we're gone. That cam has all the necessary bells and whistles, including a wide angle lens, high resolution photos, and infrared night vision.
Antwan M. Jordan
11:38 02 Oct 20
I've been a client of Vivint Smart Home security for a few years and I am very pleased with the quality of their services and their customer service! I have surveillance cameras and alarm, all controlled through an easy app installed at my phone or through a website. I feel safe and secure at home. The price is very affordable and the team is very friendly!
Scott R Falcone
04:53 02 Oct 20
Samuel did an amazing job! I echo the sentiment of all of the prior reviews. He is truly professional, meticulous, knowledgeable and so much more! He is not a salesman; he truly care about his customers and goes above and beyond to make sure all needs have been met. If you're looking for someone to assist with home security, you will not find anyone better than Samuel of Vivint Smart Homes.
Richard C. Avilla
03:49 02 Oct 20
Vivint Smart Home is a great choice for a home security system. Ethan was a great representative of the company, came out and assisted me with my home security system upgrade quote. I'm very pleased with the results.
Steve D. Matson
03:33 02 Oct 20
We experienced a break in and were terrified to live another day without a security system. Andres was the tech who came out to our home and he was very caring and professional. He listened to our concerns and areas of concern and addressed them all. The cameras he installed are all in prime locations and cover everything we need them too.
George K Hall
03:28 02 Oct 20
These guys are amazing. They are excellent in home security. My house is completely safe when we are on vacations. The Cameras image quality is super high definition. I would recommend them without hesitation.
Adele S Rowland
03:18 02 Oct 20
This smart home security is great; they were very accommodating in meetings my time requirements. Tyler's flexibility was terrific. He is extreme professional & focused on customer service. Despite issues with my home's previous set up I, he worked through them successfully. Contacting them was a great decision. Highly recommend!
Douglas Leverett
19:54 30 Sep 20
Hassle free. Affordable. Great home security system. I would recommend Vivint Smart Home Security Systems in TX to everyone!
David A. Ervin
04:09 22 Sep 20
Our neighbor unfortunately had a fire that did some severe damage to their home. Thankfully everyone was safe. My Vivint system would have alerted me of any smoke immediately and I' thinking that we would have been able to prevent the same disaster that my neighbors experienced.
John Gonzalez
03:50 22 Sep 20
Like the fact that I get delivery notifications immediately on my smartphone. Also like the fact that I can adjust my thermostat even though I'm not at home.
Eleanor B. Layton
14:48 16 Sep 20
Vivint Smart Home was excellent from the phone call with Angel to the home security system installation! All very friendly, informative & professional. They even had the work inspected by a quality control person before leaving. Impressive.
A Google User
06:00 16 Sep 20
We wanted to have a security system installed before a trip abroad. We didn't give them much notice, but they jumped through hoops to make sure our system as installed before we left for our trip. Forever grateful to the folks at Vivint Smart Home.
Steven M. Lynch
02:55 13 Sep 20
My new smart lock system automatically locks my doors at the same set time every night. With teenagers and guests coming and going frequently, I had been noticing that we sometimes left our doors unlocked at night. Not a good idea. We feel secure in knowing that our doors are always locked at night.
Donald S. Parker
02:39 13 Sep 20
Like the fact that my new smart lock system allows me to lock and unlock doors from the next room...or, for that matter, the next state.
Tyler J. Geist
04:04 08 Sep 20
My home security cam system allows me to view inside and outside my home at any time. I also like the 2-way talk system which allows me to talk to people inside my home or outside my door. Kylie and Hayden were very helpful in presenting me with some options and then installing the system. I love my new security system.
Joshua S. Emerson
03:46 08 Sep 20
My new security system has sensors which will alert me any time there is a water, smoke, fire, or carbon monoxide problem in my home. We're away from home a lot and it's nice to know that we are safeguarding our home, even when we are away.
Hazel M. Ricketts
03:27 08 Sep 20
Like the fact that they have customer support 24/7/365. I've had to contact them once regarding an emergency and couple of other times when I wasn't sure how my system worked and they are always there and helpful.
Russell A. Howard
04:32 30 Aug 20
Really like the Vivint Smart Home App. It allows me to control my home security system from wherever I am. I can monitor my cams, operate my smart locks, and adjust my thermostat from my phone. It's all so easy.
Richard J. David
04:17 30 Aug 20
In the course of purchasing my new home security system and having it installed, I think I met everyone there..Oscar, Emma, Aidan, and Gavin. They were all great to work with. And I take comfort in knowing that I've done all I can to protect my home and family.
John S. Ferguson
04:05 30 Aug 20
Our new smart locks allow us to enter our house without having to find our keys. I's not only great for my wife and I, it's also great for our kids, who previously lost keys more than once.
David M. Ewers
03:58 29 Aug 20
One thing I like about the Ping cam system is that it is unobtrusive...my house doesn't have to look like Fort Knox with visible cameras all over the place. Thanks Hunter and Logan.
David A. Ervin
03:43 29 Aug 20
Our Neighbor unfortunately had a fire that did some severe damage to their home. Thankfully, everyone was safe. My Vivint system would have alerted me of any smoke immediately and I'm thinking that we would have been able to prevent the same disaster that my neighbors experienced.
Mark B. Harkins
03:30 29 Aug 20
I run a small business from my home and we have a lot of incoming and outgoing packages. Love our new doorbell cam. We can see who is at the door and we can speak to them through the doorbell cam.
Hector T. Floyd
04:50 28 Aug 20
We own a spacious home and their Ping indoor camera system allows me to see what's going on all over the house as it happens. With some young grandkids occasionally roaming the house, it's nice to know that I can check in on them without having to physically track them down all the time.
Carlos Andres
04:25 28 Aug 20
Since I've been able to control the temperature in my home from anywhere, I've conserved energy and saved some money on my utility bills. I really like my new smart thermometer.
James L. Garner
03:36 28 Aug 20
Called them for a free consultation and quote. They were so helpful in recommending options. And after they installed my system, they made sure I knew how everything worked. My thanks to Diego, Carlos, Kevin, Lucas and the guys. You were very helpful.
Thomas S. Smith
04:09 27 Aug 20
A shout out to Logan and Kylie. We worked with them in purchasing and installing our new home security system. They were professional, helpful, and friendly.
Phillip S. Robledo
03:01 27 Aug 20
They were great to work with. Specific thanks to Oscar and Gavin. They were very helpful. We'd recommend them to anyone.
Marshall Y. Eaton
02:45 27 Aug 20
Like the fact that I get delivery notifications immediately on my smartphone. Also like the fact that I can adjust my thermostat even though I'm not at home.
Karen Williams
03:01 24 Aug 20
I've been working at home instead of in the office these days and their Ping camera allows me to see what's going on with my toddler in the other room. It's nice to be able to check on her without always having to go to her room.
Kelly T. Martin
06:33 16 Aug 20
Unfortunately, we've had a rash of burglaries in our neighborhood and we weren't feeling as secure as we did before. They recommended a system which addressed all of our concerns. Now if we have any outside activity near our home, including at night, we are alerted immediately. Our outside cam system is able to capture a photo of anyone approaching our home.
Shaun R. Elder
06:17 16 Aug 20
My wife and I were getting ready to go to Europe for three weeks and we had some security concerns. Called these folks and they were able to install a home security system within a matter of days. One less thing we'll have to worry about when we are in Europe. Worked with Kevin and Diego there. They were great.
Ann A. Haynes
13:20 15 Aug 20
Great company to work with. they hooked up us with a new doorbell cam which is a lot more subtle than a regular outdoor cam. We ordered a lot of stuff online and it's nice to know exactly when it's delivered and who is delivering it. We've had some instance of "package pirating" in the area it's nice to know that we are safeguarding our deliveries.
Randy A. Knox
03:54 15 Aug 20
Emma and Aidan and the crew were great to work with. They explained how the system works and they answered all our questions before we purchased the system. We love our new Vivint security system.
Charles K. Robbins
03:40 15 Aug 20
Last holiday season, we fell victim to "porch pirates". Lost a couple of holiday gifts to a thief. My new cam system should prevent those problems, as it will alert me when someone is approaching my door and, if necessary, I'll be able to communicate with them via speaker.
Steven E. Raney
02:27 14 Aug 20
Unfortunately, we were victims to an in-home burglary about a year ago. That prompted us to install a new Vivint home security system. The people at Vinint were great in explaining what our options were before we purchased. And after they installed our new system, they made sure we knew exactly how everything worked. Thanks Hunter and Hayden.
Elizabeth D. Heinz
02:10 14 Aug 20
Worked with Lucas and Carlos there. Not only did they install my new home security system, they took the time to explain how everything works. They're great to work with and good at what they do.
Regina E. Pond
12:51 13 Aug 20
With teenagers coming and going at all times of the day, I don't know how many times i woke up in the morning to find the doors unlocked. those days are now gone. With our new smart lock system , we have it set so the doors automatically lock at the same time every night.
Adorno Norberg
01:28 13 Aug 20
I love my new Vivint home security system. It's nice to be able to monitor my home activity from my phone.
Amanda Hillhouse
18:48 15 Jun 20
Jon Whidden was our point of contact. Very knowledgeable and helpful. The Vivint Smart Home is great, very user friendly! I would highly recommend!
Jon Howkins
18:39 10 Apr 20
I love my vivint system! The company is very transparent and explain everything properly. System works great! My cameras are 4K and always work. Very reliable, I can see why they are the best.
aaron timmins
21:42 30 Mar 20
I like my alarm service. The sales person over the phone was helpful. The technician that installed the system was knowledgeable and efficient. Pricing was competitive and better value than other alarm companies. System was easy to use and configure.
Ernie’s Automotive Performance Ernie Steagall
12:47 11 Mar 20
The majority of the experience has been good. I have had a few issues with the corporate monitoring people. Also the equipment seems to be be fairly cheaply made. The cameras are not the best quality. I have constant issues with them. Not a complete fan of it yet
Zac Smith
18:41 22 Oct 19
Our Vivint installation exceeded expectations. Coming from four years of FrontPoint Security, I can confidently say Vivint is a major upgrade. Our install tech was early to the appointment. He didn't need much direction during the install. But when I did interact with him, he was courteous and pleasant. He even came back a second time to relocate a motion sensor, free of charge.
Gary Redden
13:02 14 Oct 19
I have had a positive experience with Vivint. The salesperson and technician were both very professional. I really enjoy the automation of the system by taking advantage of the automation of the system arming and disarming. The system arms and disarms itself at the programmed times. I rarely have to use the control panel.
Corey Gray
03:20 11 Aug 19
My wife and I love this security system. When I called to order the equipment and set up installation, the person in the phone was very helpful and patient. He helped me figure out what I needed and wanted for equipment and service. No hard sales tactics, which was nice. Installation technician was great and did a beautiful job. The cameras, thermostat, motion detector etc looks seamless with our house. The tech was also helpful in showing me and my 12 year old how it all works. We are on our 3rd month with Vivint and are still very happy with them. Had one problem with our front yard camera, it went offline at 1130 pm. I got ahold of a customer service rep right away via instant message on their website. She also was very helpful and understanding and stayed with me until we finished resetting the main panel, this was in the middle of the night!! I highly recommend Vivint to all our family and friends. Kudos to everyone at Vivint, keep up the good work!
Jeff Craig
19:36 01 Jul 19
We updated our Alarm system and Vivint was recommended to us. We love the upgrades to our system including a camera doorbell and exterior cameras. When we had a false alarm, the call from Vivint monitoring was received quickly. I love the peace of mind I have whether home or away. The installer was very professional and took time to explain all of the features of my new system. I had an issue with one of the cameras and Vivint had service scheduled for the next day. Best of all, they tied into my existing hard wire system so now my home is protected on the perimeter, with glass breaks and video monitoring (thru my phone). If you are looking for a new alarm company I highly recommend Vivint.
L W
17:19 22 Jan 19
Experience was great. Both technician and installation crew was awesome. The customer service was great.
Rique Chopra
21:12 09 Oct 18
This place looks beautiful. Great company that has grown a lot in the last few years. All the reps I’ve talked to are nice as heck, and I love all the products and service they provide typical folk like myself.
Blackjetli #realshitonly
19:40 10 Jul 18
The equipment is easy to use, and the technician was very informative, friendly and patient! A rare quality these days. The installation was fast and professional looking.No unnecessary wires or hole in the walls and the installer actually cleaned up before he left!Great service and customer service. Going to get it for my house now that I’ve got it at the business. A1!
Customer testimonials
Don’t just take the word of North America’s tech and business press. Hear and see what real Vivint Customers think about our market-leading smart home solutions and outstanding customer service.
Sharla and Brandon: Convenience and security seekers
Amanda: Fire protection brings peace of mind
Jack, a US military veteran, lives independently thanks to Vivint Smart Home automation
Senior care: Karen's grandparents are safely protected with Vivint
Our customers love us. So does the industry.
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Fast Company List of The World’s 50 Most Innovative Companies
Fast Company ranked Vivint Smart Home #22 on its list of The World’s 50 Most Innovative Companies. |
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J.D. Power 2017 Home Security Satisfaction Study
J.D. Power ranked Vivint Smart Home “Highest in Customer Satisfaction with Home Security Systems.” |
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PCMag Editors’ Choice Award
The Vivint Smart Home system received an Editors’ Choice award from PCMag. |
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Forbes’ list of America’s Best Employers for Diversity
Forbes named Vivint Smart Home to its list of America’s Best Employers for Diversity in 2019. |
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U.S. News & World Report’s Best Home Security Systems of 2019
U.S. News & World Report named Vivint Smart Home the “Top Home Security System of 2019,” the “Best Pro Installed Security System” and the “Best Home Security System with Cameras.” |
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Digital Trends Recommended Product
Digital Trends gave Vivint Smart Home its stamp of approval for price, performance and quality |
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IoT Breakthrough Connected Car Product of the Year
IoT Breakthrough named Vivint Car Guard the 2019 Connected Car OBDII Product of the Year. |
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The Monitoring Association’s Monitoring Center of the Year
The Monitoring Association named Vivint Smart Home the Monitoring Center of the Year |
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SDM 100 Security Dealer Magazine
SDM ranked Vivint Smart Home #1 for total residential customers. |
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About Vivint
