Vivint Home Security in The Edmonton Metro Region

The experience has been great. If any issues arose we called our representative and they were very helpful. They also send videos and written instructions to help with issues that we have called about. Very easy to access and follow the instructions.

Donnell Wyse, Edmonton

Great experience from start to finish. If you call and wish to get a quote, ask for Reagan! He was professional, no pressure, knowledgeable and even took the time to engage in conversation with my kids...they were sad when I told them we would probably never see him again. Michael the installer was awesome as well, he completed a clean and quick install. Vivint should be grateful to have these two individuals working for them...thanks so much!

Mike Polsom, Edmonton

Excellent customer service, great,friendly staff very helpful.

Andrew Mckee, Edmonton

The entire process was easy and simple from the estimate to installation. I dealt with Sheldon the General Manager and told him the services and basic products I was interested in, there was never any pressure during the entire process. After trying to get a estimate with ADT as I was seeking a basic security system which directed my call to their call centre, I am glad I went with Vivint and was able to connect with someone locally. It was also beneficial to have the option to buy the equipment outright and pay for services month to month unlike ADT. I highly recommend Vivint even if you're interested in a basic security system!

Jaspal Jutlay - 3/8/2019

I was incredibly impressed with the efficiency of both the response from the website for getting a quote as well as how fast they were able to book a technician to come set up the alarm at our house especially with it being days before Christmas. I was constantly having issues with our previous alarm company and I haven’t had one complaint with the service or equipment since switching to vivint, not only is the equipment better but the monitoring is cheaper as well. The customer service over the phone and in person alone will have me recommending Vivint to friends and family over our previous provider.

Nicole Salzwedel - 1/26/2018

My experience was amazing. The setup process with the agent over the phone was enjoyable and informative. I got to pick exactly what I wanted and knew what I was paying for before a technician came to my door two days later. The technician that came to my home was polite and conscientious of my home and went right to work. The installation was professional and he walked me through everything he was working on. Once everything was installed, he guided me through the usage of my new monitored security system and showed me what to expect in certain scenarios. After he left, I knew without a shadow of a doubt I'd made a smart buying decision. The customer care over the phone is well above par too. The agents care and will work with you for any concern you address with them also. Phenomenal experience. If you're checking out these reviews, please consider this company for your security needs. If you want more details, message me and I will answer any questions you may have.

Shayne Carter - 12/9/2017