Richmond VA 2 | Vivint Smart Home

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It's not just our customers. Check out these exciting reviews.

The industry's buzzing about the benefits of home security with Vivint. The reviews say it all.

Richmond, Virginia is one of America’s oldest cities, with a rich history dating back to the 1700s. Today, it’s a bustling modern metropolis, home to many trend-setting professionals and established security seekers. They want a comfortable lifestyle and all that comes with it: Walks or bike rides along the James River, taking out-of-town guests to the Maymont Gardens, or a date night out at that new restaurant on Broad Street downtown. Vivint Smart Home customers can enjoy all these things, while still remaining connected to their home via the Vivint Smart Home App on their smartphones.

Our location serves all of Richmond, plus Petersburg, Charles City and other nearby communities. We offer same-day and next-day consultations, plus prompt, professional installation. With Vivint, you can be quickly on your way to the peace of mind that comes with knowing that your home and the people in it are always protected.

Live more and manage less, with the power of Vivint Smart Home technology. For a no-obligation quote, call us today at 804-531-3915 or complete the form below.

Vivint Products:

About Vivint:

Vivint Service:

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Our location

Address:
400 Hull St, Suite 322, Richmond, VA 23224
Phone 804-531-3915

Business hours

Monday 9a.m.-9p.m.
Tuesday 9a.m.-9p.m.
Wednesday 9a.m.-9p.m.
Thursday 9a.m.-9p.m.
Friday 9a.m.-9p.m.
Saturday 9a.m.-9p.m.
Sunday Closed

Click here to see us on Google

Online reviews from our customers

Vivint Smart Home

4.7

Based on 283 reviews

Ricky Joe Redd

17:34 26 Mar 21

They did a great job. And we love our Vivint Home Security System.

Deborah Hall

02:02 23 Mar 21

I really like the services with Vivint home security. The prices were much better then what the local builders for my home were offering. I recommend anybody to compare Vivint to their home security and see the pricing difference themselves. The products I have with Vivint are great.

Henry Carter

18:41 19 Mar 21

Installed the solar roof panels on the house. Did a great job and were very professional. Thank you

Katy Rogers

17:34 19 Mar 21

Absolutely love this company 😍 for service and willingness to go above and beyond. Transparency is key and they are on point. Clean work, efficient, knowledgeable.

Jaxon Fillmore

20:20 20 Feb 21

Best home security out there. You really can’t beat it! Amazing service, quality products, honest staff. You really won’t find a better company to protect your home!

Trenton Womack

23:58 12 Jan 21

Christopher Gutierrez in Lubbock, Texas was an outstanding face to your company. He showed genuine interest in my family and I’s dealings, and helped us get the security we deserve. Give that guy a raise.

John Cranston

13:19 10 Dec 20

Isaiah was amazing!!! He walked me through stuff on a call and we solved the problem in five minutes! He was very knowledgeable and saved a trip to my house. Highly recommended! Very friendly!

Mitchell Cooper

09:50 10 Dec 20

I was new to getting a home security system. There are a lot of different options out there and it can be overwhelming but once I reached out and asked a few questions the response from Juan was quick and the info was more than helpful. All I can say is thank you!! I will for sure be recommending Vivint Smart Home security to family and friends ..

K Derksen

22:10 19 Nov 20

The wall control panel (Hub) is a great feature - can access everything - easy to read and use. Same with the phone app - can see and control everything. Especially like the keypad door locks - which can be set to disarm the system when you arrive home and unlock the door to enter - unlock door and disarm system in one step. Very nice. Also like the battery back up and cellular connection (Nice when internet and/or electric is down).

Frank Zappa

16:01 14 Nov 20

Great service! Brian and Fernando were efficient and quick when it came to the installation. The gentleman who sold me the system was great too and got me the lowest possible price.

Kerry G

01:31 11 Nov 20

Vivint Smart Home Security has been a welcome addition to my home. It gives us a much more secure feeling both when we are home and when we are not at home. I'm only using the cameras and the alarm system but it is enough to give us a better sense of safety in our home.

Guadalupe Martin

05:34 07 Nov 20

Vivint Smart Home is a great company. Customer service is top notch. Jose was excellent calling me and letting me know when my technician would arrive. After experiencing a problem over the weekend where several technical problems were affecting my system, Alexander, my technician was able to assess the problem quickly and restore my home security system to normal. Again, excellent customer service on both sides.

Genny Samuel

12:01 02 Nov 20

I am not savvy with my phone, so I asked Fernando to help me and he did. He took the time to connect everything and even show me how to work the system. Since having the system installed, I have better peace of mind.

Lynne Cheney

17:50 25 Oct 20

Vivint has been the best. Angel came by my house and gave me an estimate and he was very personable and informative. Isaac installed my alarm and was awesome. Super nice guys and great company!

Janet Barney

15:55 25 Oct 20

Excellent experience with the Vivint Smart Home team - first they made the extra effort to come out to my place even though a little further than they would usually travel and then did a really great job given one of my home security cameras had wiring issues. I was ready to just tear it off the wall but they stayed patient and got the job done. Highly recommend.

Cathrine Carlsen

06:59 24 Oct 20

Vivint Smart Home has serviced camera systems in both my home security system as well as my business. They do a very professional work and the installers work hard, fast and clean. Carlos was very professional and knowledgeable! Thank you guys. 100% recommended!

William A. Young

20:40 22 Oct 20

The Vivint Smart Home team team is one of the most impressive contractors I have ever worked with. They are honest, reasonably priced, do really high quality work, and incredibly responsive. If you want high quality technology for your home security system, look no further than Vivint Smart Home

Susan Fegley

18:40 21 Oct 20

Vivint Smart Home was fantastic. Great customer service. Angel helped me customized my alarm system to my exact needs with great ease. Price is right. Service is great. My installer, Gabriel was polite and very proficient. He explained in depth and made sure that I understood everything. Thank you to everyone at Vivint Smart Home.

Alan Tucker

09:51 20 Oct 20

Great home security company. Installation was fast clean professional and worked perfectly! About a year after the installation one of my cameras malfunctions. I called and they sent Aaron to replace the camera the next day no questions asked. Just good customer service and I’m very happy with the work they do!

Tony Wilkerson

08:40 19 Oct 20

I had issues with my self installed security camera not getting enough power so I called Vivint Smart Home. Their technician Samuel replaced an old transformer and had it up and running within minutes. He also installed an additional cameras and a smart home app on my phone to control and monitor everything from anywhere. His work was extremely professional and he was very patient with barrage of questions. I also appreciated the next communications both to confirm the appointment and to let me know when they were in route. I would not hesitate to go back to Vivint Smart Home for any future installations.

Samira Johnson

06:04 19 Oct 20

We just had our home security system set up and could not be more happy or impressed so far with Vivint Smart Homes level of customer service, professionalism, and skill. We cannot thank Juan (for the initial assessment) and Isaac (for the actual installation) enough for their kindness, help, and advice in securing our new home. We wholeheartedly recommend their home security services to everyone.

Dessie Kain

06:23 18 Oct 20

Very reasonable rates. Excellent sales rep named Andrew who was professional on every level. Gabriel did the installation and he was very nice and professional, as well. Walked me through using the system. Fast install, too! Great system that is supported by a phone app! Highly recommend!

Jason Paris

10:14 17 Oct 20

Jacob and his team installed a new smart lock system for access control. Gave us a great deal on the system and complete maintenance package! The system has been working for several months flawlessly! Love the remote access and control features, because of our unique situation the Vivint Smart Home specialists had to custom configure our system. It has worked perfectly; I would hire them again in a heartbeat!

Richard A. Huertas

09:07 17 Oct 20

Vivint Smart Home has been our security company since we occupied our building four years ago. Their technician, Aaron, has been superb in the service he has given us. I recommend Vivint Smart Home as your alarm company.

Felix J. Smith

08:11 17 Oct 20

We received a GREAT price on our system! Brian was our installer and was knowledgeable and personable, which was nice. He walked us through the entire installation process and took time to answer my questions. I look forward to being able to use our system to protect our home.

Laurence E Palmer

04:33 12 Oct 20

I am incredibly happy with this company's high level of professionalism and customer service. I had two home security cameras and two doorbell installed by Isaiah. The final product looks great! I highly recommend this company.

Dewi Sarinah

14:38 11 Oct 20

Great service. Brandon arrived 15 minutes early and was out the door with everything working expeditiously. He also helped me set up my Smart Hub and confirmed I understand how to use it. Would use these guys again..

Milagroz Lopez

14:12 11 Oct 20

I had a new home security system installed today by Vivint Smart Home. The tech, Noah, did an excellent job. He was on time and efficient. I would recommend these people for anyone looking for a security system.

Dorotha Lozoya

13:57 11 Oct 20

Thank you for making such as awesome smart home security system. I love being able to control my home and address my security needs at my fingertips.

Keith D. Larsen

07:56 11 Oct 20

Samuel was nothing short of perfection. Kind, knowledgeable, professional, courteous, smart, with all the skills to get our smart home security needs met so that our system and it’s new components worked perfectly. He is an asset to your company in every possible way. If we need anything else we will be sure to contact Vivint Smart Home and request Samuel. Thank you for making this such an easy set up for us.

Kim J. Halverson

06:25 11 Oct 20

Exceptional service, quality and affordable. This team fixed the mess from the other company that installed inferior cameras and overall terrible home security system that never worked properly. I have gone through 3 companies that install security cameras and all ere over priced and always had issues. If you need a good company that does quality work call Vivint Smart home.

John C Flores

15:49 10 Oct 20

Manual was our technician and he was knowledgeable about the system he was installing. He gave us some pointers about using it and even made sure we knew how to use it before he left. It was a great experience.

Jose E. Barbee

12:42 10 Oct 20

It's been a few weeks and the alarm is working well. The sales and installation people I've worked with have all been friendly and helpful. The system is easy to use and I love the fact that I can monitor and turn on the alarm remotely with my phone

Darryl A. Wright

14:31 04 Oct 20

The quality of customer service I received recently was unparalleled. After having difficulty arming my alarm system, I called in after hours and spoke with an on-call technician; I believe his name was Aaron. He was patient as I described my concern, and then walked me step-by through the process until the issue was resolved. The next day he even called to follow up with me just to be sure I was comfortable and not having any other issues. I can't stress enough how pleased I am with this elevated level of customer service. I will definitely relax now knowing that my home is secure . Thank you

Barbara A. Pepper

10:45 04 Oct 20

Great job overall. Efficiently and professionally installed our home security system in Beaumont TX. They also proactively identified and fixed (for free) an issue with another piece of hardware that was incorrectly installed (by a different company. Pleased to recommend Vivint Smart Home.

Charles M. Lewis

15:22 03 Oct 20

Fernando arrived on time for the installation and was ready to get started immediately. The entire installation took a few hours total. Fernando was friendly and energetic. I appreciate the wonderful service I received.

Michael L. Castaneda

13:32 03 Oct 20

I totally recommend Vivint Smart for home security system installation and service. My experience with them has been great. They gave me great customer service and did a great smart lock and camera installation at my home.

Jimmy C. Baker

03:12 03 Oct 20

Like the fact that their system are supported 24/7/365. My wife has had to call them a number of times for help as she had some questions regarding how our system worked. They have always been there for her and they've always been helpful.

Patches Jones

01:30 03 Oct 20

I received exceptional service during my installation. Thank you so much Perry for your service and professionalism !!

Albert M. Clarke

17:32 02 Oct 20

David was very helpful with our home security camera and doorbell installation. His tech named Isaiah was neat & clean. He made sure I understood the features of all our new product, and how to use everything on my new smart hub phone app.

Troy J. Allen

17:18 02 Oct 20

We just had a home security system installed this week and could not be happier with how the installation went start to finish. Gabriel was able to do the building check from the exterior, and his original quote over the phone was what the ending price was, and he never tried to up sell, to make an extra buck or two. The two home security installers Gabriel and Isaac arrived on time, worked patiently to solve an issue where the main panel was going to go due to our older house, and worked together in a professional and respectful manner while doing the installation.

Ashley D. Brown

16:58 02 Oct 20

Love the outdoor cam. It's helping to keep me, my family, and our property safe when we're at home and when we're gone. That cam has all the necessary bells and whistles, including a wide angle lens, high resolution photos, and infrared night vision.

Antwan M. Jordan

11:38 02 Oct 20

I've been a client of Vivint Smart Home security for a few years and I am very pleased with the quality of their services and their customer service! I have surveillance cameras and alarm, all controlled through an easy app installed at my phone or through a website. I feel safe and secure at home. The price is very affordable and the team is very friendly!

Scott R Falcone

04:53 02 Oct 20

Samuel did an amazing job! I echo the sentiment of all of the prior reviews. He is truly professional, meticulous, knowledgeable and so much more! He is not a salesman; he truly care about his customers and goes above and beyond to make sure all needs have been met. If you're looking for someone to assist with home security, you will not find anyone better than Samuel of Vivint Smart Homes.

Richard C. Avilla

03:49 02 Oct 20

Vivint Smart Home is a great choice for a home security system. Ethan was a great representative of the company, came out and assisted me with my home security system upgrade quote. I'm very pleased with the results.

Steve D. Matson

03:33 02 Oct 20

We experienced a break in and were terrified to live another day without a security system. Andres was the tech who came out to our home and he was very caring and professional. He listened to our concerns and areas of concern and addressed them all. The cameras he installed are all in prime locations and cover everything we need them too.

George K Hall

03:28 02 Oct 20

These guys are amazing. They are excellent in home security. My house is completely safe when we are on vacations. The Cameras image quality is super high definition. I would recommend them without hesitation.

Adele S Rowland

03:18 02 Oct 20

This smart home security is great; they were very accommodating in meetings my time requirements. Tyler's flexibility was terrific. He is extreme professional & focused on customer service. Despite issues with my home's previous set up I, he worked through them successfully. Contacting them was a great decision. Highly recommend!

David A. Ervin

04:09 22 Sep 20

Our neighbor unfortunately had a fire that did some severe damage to their home. Thankfully everyone was safe. My Vivint system would have alerted me of any smoke immediately and I' thinking that we would have been able to prevent the same disaster that my neighbors experienced.

Eleanor B. Layton

14:48 16 Sep 20

Vivint Smart Home was excellent from the phone call with Angel to the home security system installation! All very friendly, informative & professional. They even had the work inspected by a quality control person before leaving. Impressive.

A Google User

06:00 16 Sep 20

We wanted to have a security system installed before a trip abroad. We didn't give them much notice, but they jumped through hoops to make sure our system as installed before we left for our trip. Forever grateful to the folks at Vivint Smart Home.

Steven M. Lynch

02:55 13 Sep 20

My new smart lock system automatically locks my doors at the same set time every night. With teenagers and guests coming and going frequently, I had been noticing that we sometimes left our doors unlocked at night. Not a good idea. We feel secure in knowing that our doors are always locked at night.

Donald S. Parker

02:39 13 Sep 20

Like the fact that my new smart lock system allows me to lock and unlock doors from the next room...or, for that matter, the next state.

Tyler J. Geist

04:04 08 Sep 20

My home security cam system allows me to view inside and outside my home at any time. I also like the 2-way talk system which allows me to talk to people inside my home or outside my door. Kylie and Hayden were very helpful in presenting me with some options and then installing the system. I love my new security system.

Joshua S. Emerson

03:46 08 Sep 20

My new security system has sensors which will alert me any time there is a water, smoke, fire, or carbon monoxide problem in my home. We're away from home a lot and it's nice to know that we are safeguarding our home, even when we are away.

Hazel M. Ricketts

03:27 08 Sep 20

Like the fact that they have customer support 24/7/365. I've had to contact them once regarding an emergency and couple of other times when I wasn't sure how my system worked and they are always there and helpful.

Russell A. Howard

04:32 30 Aug 20

Really like the Vivint Smart Home App. It allows me to control my home security system from wherever I am. I can monitor my cams, operate my smart locks, and adjust my thermostat from my phone. It's all so easy.

Richard J. David

04:17 30 Aug 20

In the course of purchasing my new home security system and having it installed, I think I met everyone there..Oscar, Emma, Aidan, and Gavin. They were all great to work with. And I take comfort in knowing that I've done all I can to protect my home and family.

John S. Ferguson

04:05 30 Aug 20

Our new smart locks allow us to enter our house without having to find our keys. I's not only great for my wife and I, it's also great for our kids, who previously lost keys more than once.

David M. Ewers

03:58 29 Aug 20

One thing I like about the Ping cam system is that it is unobtrusive...my house doesn't have to look like Fort Knox with visible cameras all over the place. Thanks Hunter and Logan.

David A. Ervin

03:43 29 Aug 20

Our Neighbor unfortunately had a fire that did some severe damage to their home. Thankfully, everyone was safe. My Vivint system would have alerted me of any smoke immediately and I'm thinking that we would have been able to prevent the same disaster that my neighbors experienced.

Mark B. Harkins

03:30 29 Aug 20

I run a small business from my home and we have a lot of incoming and outgoing packages. Love our new doorbell cam. We can see who is at the door and we can speak to them through the doorbell cam.

Hector T. Floyd

04:50 28 Aug 20

We own a spacious home and their Ping indoor camera system allows me to see what's going on all over the house as it happens. With some young grandkids occasionally roaming the house, it's nice to know that I can check in on them without having to physically track them down all the time.

Carlos Andres

04:25 28 Aug 20

Since I've been able to control the temperature in my home from anywhere, I've conserved energy and saved some money on my utility bills. I really like my new smart thermometer.

James L. Garner

03:36 28 Aug 20

Called them for a free consultation and quote. They were so helpful in recommending options. And after they installed my system, they made sure I knew how everything worked. My thanks to Diego, Carlos, Kevin, Lucas and the guys. You were very helpful.

Thomas S. Smith

04:09 27 Aug 20

A shout out to Logan and Kylie. We worked with them in purchasing and installing our new home security system. They were professional, helpful, and friendly.

Phillip S. Robledo

03:01 27 Aug 20

They were great to work with. Specific thanks to Oscar and Gavin. They were very helpful. We'd recommend them to anyone.

Marshall Y. Eaton

02:45 27 Aug 20

Like the fact that I get delivery notifications immediately on my smartphone. Also like the fact that I can adjust my thermostat even though I'm not at home.

Karen Williams

03:01 24 Aug 20

I've been working at home instead of in the office these days and their Ping camera allows me to see what's going on with my toddler in the other room. It's nice to be able to check on her without always having to go to her room.

Kelly T. Martin

06:33 16 Aug 20

Unfortunately, we've had a rash of burglaries in our neighborhood and we weren't feeling as secure as we did before. They recommended a system which addressed all of our concerns. Now if we have any outside activity near our home, including at night, we are alerted immediately. Our outside cam system is able to capture a photo of anyone approaching our home.

Shaun R. Elder

06:17 16 Aug 20

My wife and I were getting ready to go to Europe for three weeks and we had some security concerns. Called these folks and they were able to install a home security system within a matter of days. One less thing we'll have to worry about when we are in Europe. Worked with Kevin and Diego there. They were great.

Ann A. Haynes

13:20 15 Aug 20

Great company to work with. they hooked up us with a new doorbell cam which is a lot more subtle than a regular outdoor cam. We ordered a lot of stuff online and it's nice to know exactly when it's delivered and who is delivering it. We've had some instance of "package pirating" in the area it's nice to know that we are safeguarding our deliveries.

Randy A. Knox

03:54 15 Aug 20

Emma and Aidan and the crew were great to work with. They explained how the system works and they answered all our questions before we purchased the system. We love our new Vivint security system.

Charles K. Robbins

03:40 15 Aug 20

Last holiday season, we fell victim to "porch pirates". Lost a couple of holiday gifts to a thief. My new cam system should prevent those problems, as it will alert me when someone is approaching my door and, if necessary, I'll be able to communicate with them via speaker.

Steven E. Raney

02:27 14 Aug 20

Unfortunately, we were victims to an in-home burglary about a year ago. That prompted us to install a new Vivint home security system. The people at Vinint were great in explaining what our options were before we purchased. And after they installed our new system, they made sure we knew exactly how everything worked. Thanks Hunter and Hayden.

Elizabeth D. Heinz

02:10 14 Aug 20

Worked with Lucas and Carlos there. Not only did they install my new home security system, they took the time to explain how everything works. They're great to work with and good at what they do.

Regina E. Pond

12:51 13 Aug 20

With teenagers coming and going at all times of the day, I don't know how many times i woke up in the morning to find the doors unlocked. those days are now gone. With our new smart lock system , we have it set so the doors automatically lock at the same time every night.

Adorno Norberg

01:28 13 Aug 20

I love my new Vivint home security system. It's nice to be able to monitor my home activity from my phone.

Amanda Hillhouse

18:48 15 Jun 20

Jon Whidden was our point of contact. Very knowledgeable and helpful. The Vivint Smart Home is great, very user friendly! I would highly recommend!

Jon Howkins

18:39 10 Apr 20

I love my vivint system! The company is very transparent and explain everything properly. System works great! My cameras are 4K and always work. Very reliable, I can see why they are the best.

aaron timmins

21:42 30 Mar 20

I like my alarm service. The sales person over the phone was helpful. The technician that installed the system was knowledgeable and efficient. Pricing was competitive and better value than other alarm companies. System was easy to use and configure.

Ernie’s Automotive Performance Ernie Steagall

12:47 11 Mar 20

The majority of the experience has been good. I have had a few issues with the corporate monitoring people. Also the equipment seems to be be fairly cheaply made. The cameras are not the best quality. I have constant issues with them. Not a complete fan of it yet

Zac Smith

18:41 22 Oct 19

Our Vivint installation exceeded expectations. Coming from four years of FrontPoint Security, I can confidently say Vivint is a major upgrade. Our install tech was early to the appointment. He didn't need much direction during the install. But when I did interact with him, he was courteous and pleasant. He even came back a second time to relocate a motion sensor, free of charge.

Gary Redden

13:02 14 Oct 19

I have had a positive experience with Vivint. The salesperson and technician were both very professional. I really enjoy the automation of the system by taking advantage of the automation of the system arming and disarming. The system arms and disarms itself at the programmed times. I rarely have to use the control panel.

Corey Gray

03:20 11 Aug 19

My wife and I love this security system. When I called to order the equipment and set up installation, the person in the phone was very helpful and patient. He helped me figure out what I needed and wanted for equipment and service. No hard sales tactics, which was nice. Installation technician was great and did a beautiful job. The cameras, thermostat, motion detector etc looks seamless with our house. The tech was also helpful in showing me and my 12 year old how it all works. We are on our 3rd month with Vivint and are still very happy with them. Had one problem with our front yard camera, it went offline at 1130 pm. I got ahold of a customer service rep right away via instant message on their website. She also was very helpful and understanding and stayed with me until we finished resetting the main panel, this was in the middle of the night!! I highly recommend Vivint to all our family and friends. Kudos to everyone at Vivint, keep up the good work!

L W

17:19 22 Jan 19

Experience was great. Both technician and installation crew was awesome. The customer service was great.

Rique Chopra

21:12 09 Oct 18

This place looks beautiful. Great company that has grown a lot in the last few years. All the reps I’ve talked to are nice as heck, and I love all the products and service they provide typical folk like myself.

Meet the team

Employee Name

Employee Title

With Vivint since 20xx
Employee Name

Employee Title

With Vivint since 20xx

Competitor Comparison


Nationwide Free In-Home Consultation
Nationwide Professional Installation
Touchscreen Panel Comes Standard
Mobile App Rating	4.5 stars	4.5 stars	4.5 stars	3.5 stars	4.5 stars	4.5 stars
24/7 Customer Support
2-Way Voice Panel with Monitoring Support
Hands-Free Voice Control
Lock Doors
Close Garage Door
Arm Security System
Turn on/off Lights
Adjust Thermostat
Smart Home Products & Services
Smart Doorbell Camera w/ App & Panel Integration
Indoor Camera
30 Day 24/7 Continuous Video Recording
Smart Thermostat

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